Duties and Responsibilities 

I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. 

Duties and Responsibilities

In this role, I will assist and assume responsibility on the efficient operation of the Front of House department to provide exceptional products and services within brand operating standards.  I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced. 

I will support Front Desk Supervisor and focus on the rejuvenation of the room experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. 

I will have a thorough knowledge of all facilities and services offered by the resort including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows. I will update when required of the guest history and profile system. 

I will welcome welcome guests once arrived to the resort, as soon as guest step out of transfers. I will be in sync with guest journey and at at all times, a Six Senses Ibiza ambassador, constantly engaging with all guests in the lobby and/or across the resort.

As Bell&Door Attendant, I will deliver and pick up guest luggage and requested items accordingly, based on standards and procedures, in a timely and efficient manner. I will ensure guest belongings are handled with outmost care and discretion, respecting guest privacy to its maximum.

In this role, I verify private transfers for arriving guests, in house guests transfers when going to off-resort activities or restaurants, transfer disposals, and departing transfers, ensuring driver is 10 minutes before arranged time, driver is on optimum conditions for the trip and vehicle’s conditions are up to ultra-luxury standards, including the proper placement of amenities in the vehicle.

I will ensure cleanliness and maintenance of buggy(s) and/or vehicle(s) assigned to the department, verifying status on a daily basis and using the right tools and equipment.

I will be in possession of Driving License for cars valid in the country of resort´s operation with the purpose of handling Valet Parking services, driving guest and visitors’ cars with outmost care, preventing any potentially generated damages to the vehicles. I will perform any additional tasks given by Bell/Door Captain or above in the organization.

Skills and Experience

To execute this position, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years’ experience in a similar hotel operational role.

I am a personally involved, visible with excellent organizational skills, capable of providing focused direction and continuing to establish the property’s prominent position within the market.

In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.

Technical skills include advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including Micros POS, Opera PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.

I have an excellent command of written and spoken English and some knowledge of the local language and customs.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.