As Human Resources Coordinator, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions.

Duties and Responsibilities
In this role, I will support and assume responsibility for the efficient operation of the Human Resources department to provide exceptional products and services within brand operating standards.

The key role is supporting the Human Resources team in the preparation and implementation of the resort’s Human Resources Plan including all aspects of HR Administration, such as employee onboarding and offboarding, maintaining employee records, ensuring Factorial app is updated in every Hosts’ profile, and ensuring compliance with legal regulations.

I will assist in the development and implementation of HR policies and procedures to create a positive and engaging work environment for our team.

I will assist PRL Coordinator in scheduling trainings with third party, arranging Medical Checks for new hosts with local partners.

I will assist the Recruitment Manager and Director of Human Resources in the recruitment plan and host ratios, succession planning and career development plans (MDPs), conduct host satisfaction surveys, ensure job descriptions are up-to-date and relevant and maintain confidential host files. I will assist analyzing host turnover statistics and trends.

Host facilities are my responsibility, along with the host restaurant (Fogons) and various other host activities. I will also champion the social and environmental activities in coordination with the Sustainability Manager, Training Manager and Training Coordinator.

I will solve daily queries of Hosts related to Factorial, validating information and documentation in every Hosts profile. Sending Hotel / HR Announcements and important communications via Factorial and Email.

By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will support and continually focus on talent management for our resort. Human Resources practices will be constantly assessed to remain relevant and effective.

I will also support and champion the social and environmental activities in coordination with the Sustainability Manager and coordinate with the identified organizations to carry out all planned social responsibility initiatives.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security, fire, emergency, evacuation and crisis procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. In the event of guest or client complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests and clients.

Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the Director of Human Resources.

By keeping abreast of industry intelligence, trends and practices and updating knowledge and skills, I will support and continually focus on talent management for our resort. Human Resources practices will be constantly assessed to remain relevant and effective.

Qualification

To execute the position of Human Resources Coordinator, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results. I possess a minimum of a Bachelor’s degree in Business, preferably in Human Resources, Labour Relations or Hospitality Management and more than two years’ experience in a similar human resources role.

In terms of human resources management, I have an intuitive sense for motivating people, a passion for excellence and an understanding of the sophisticated needs of luxury customers and the hosts who serve them.

Technical skills include Advanced MS Office - Word, Excel, PowerPoint and Outlook and HRIS system. I have an excellent command of written and spoken English and Spanish.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities, and services.

The above is intended to provide an overview of the role and responsibilities for a Human Resources Coordinator at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment.